Terms and Conditions

Effective Date: 02/03/2024

 

 

 

1. Terms and Conditions

 


Welcome to getLuvah. By accessing or purchasing from our website [www.getluvah.com], you agree to the following terms and conditions. If you do not agree with any of these terms, please refrain from using our services.


 

Eligibility

 


You must be at least 18 years old or the legal age of majority in your jurisdiction to use this site or purchase our products.


 

Health Disclaimer

 


Our mushroom coffee products are not intended to diagnose, treat, cure, or prevent any disease. Please consult a healthcare provider before use, especially if you are pregnant, nursing, taking medication, or have a medical condition.


 

Product Availability & Pricing

 


All products are subject to availability and we reserve the right to limit quantities or discontinue items. Prices are listed in USD and may change without notice.


 

Intellectual Property

 


All content on this website, including branding, images, logos, and text, is owned by getLuvah and protected by copyright and trademark laws.


 

Use Restrictions

 


You agree not to misuse our site or products, including reselling without our permission, distributing misleading or harmful information, or engaging in any unlawful activity.


 

Limitation of Liability

 


To the maximum extent permitted by law, getLuvah shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

 

 

 

2. Refund & Return Policy

 


Your satisfaction matters. If you’re not happy, here’s how we handle returns and refunds:


 

30-Day Satisfaction Guarantee

 


You can request a return within 30 days of delivery if you’re unsatisfied with your purchase. To qualify:

 

  • Product must be unopened or lightly used.

  • Proof of purchase is required (order number, email confirmation).

  • Email us at support@getluvah.com to initiate the return.

 


 

Refund Process

 


Once your return is received and inspected, we’ll notify you. If approved, a refund will be processed to your original method of payment within 5–10 business days.


 

Non-Refundable Items

 

 

  • Gift cards

  • Final sale items

  • Orders returned without contacting us first

 


 

Exchanges

 


We only replace items if they are defective or damaged upon delivery. Contact us with photos within 7 days of receiving your order.


 

Shipping Costs

 


Customers are responsible for return shipping unless the return is due to our error (wrong item sent or product defect).

 

 

 

3. Privacy Policy

 


We value your privacy. This outlines how we collect, use, and protect your information.


 

Information We Collect

 

 

  • Personal data: name, email, shipping address, phone number, payment info.

  • Browsing data: IP address, browser type, pages visited, and cookies.

 


 

How We Use Your Information

 

 

  • Fulfill orders and process payments

  • Communicate with you (order updates, promotions)

  • Improve our website and customer experience

  • Comply with legal obligations

 


 

Data Sharing

 


We do not sell your personal information. We may share it with trusted third-party providers (e.g., payment processors, fulfillment services) who help us operate our business.


 

Cookies & Tracking

 


We use cookies to improve site functionality and tailor marketing. You can manage cookie preferences via your browser settings.


 

Your Rights

 


Depending on your jurisdiction (e.g., California, EU), you may have the right to:

 

  • Access or delete your data

  • Opt out of data sharing or marketing

  • File a complaint with a data protection authority

 


To exercise these rights, contact us at privacy@getluvah.com.


 

Security

 


We take reasonable precautions to protect your personal data, but no method of transmission over the Internet is 100% secure.


 

Third-Party Links

 


Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

 

 

 

4. Contact Information

 


For any questions about this policy, reach out to us:


getLuvah Customer Service

📧 Email: support@getluvah.com

🌐 Website: www.getluvah.com